Privacy Policy a9today

1. Introduction and Scope of Policy

This Privacy Policy ('Policy') is published by a9today ('Company', 'we') and applies to all users who register, browse or use the services on the a9today website. This Policy explains how we manage your personal information in line with our international licensing obligations.

By using the a9today platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our customer support team for further action.

2. Information We Collect

In operating our platform, a9today collects the following categories of information from players:

2.1 Account Registration Information

During the registration process, we require your full name, mobile phone number, email address and account password. This information is used to create and manage your account on the a9today platform.

2.2 Identity Verification Information (KYC)

To comply with international licensing requirements and anti-money laundering (AML) procedures, we may require identity verification documents such as a copy of your MyKad or passport, as well as proof of residential address. This process is carried out securely and your documents are stored in encrypted format.

2.3 Financial Information

Details relating to your deposit and withdrawal transactions — including e-wallet information (such as Touch 'n Go eWallet), bank account numbers (for FPX), DuitNow information, and cryptocurrency transactions (USDT, BTC, ETH) — are recorded for payment processing purposes and to detect any suspicious activity.

2.4 Usage and Technical Data

We also collect technical data such as IP address, browser type, device operating system, pages visited, session duration and gameplay patterns. This data helps us improve the user experience and detect any unusual activity on your account.

3. How We Use Your Information

The information we collect is used only for the following purposes:

• Processing account registration and verifying player identity in accordance with licensing requirements.
• Enabling and processing deposit and withdrawal transactions with a minimum deposit of RM30 and minimum withdrawal of RM50.
• Providing effective 24/7 customer support in Bahasa Melayu and English.
• Sending important notifications related to your account, including transaction confirmations and security updates.
• Screening for suspicious activity and protecting the security of the platform and other players.
• Complying with legal and regulatory obligations under our international licensing.
• Improving platform services based on aggregated usage patterns.
• Sending marketing communications relating to bonuses and promotions, provided you have agreed to receive them.

4. Sharing Information with Third Parties

a9today does not sell or disclose your personal information to third parties for their own commercial purposes. However, in certain circumstances, we may need to share your information with:

4.1 Authorised Service Providers

Payment processing partners, game software providers, and technical infrastructure service providers who assist us in operating the platform. All such parties are bound by strict confidentiality agreements and may only use your data for designated purposes.

4.2 Regulatory Authorities

When required by law or by competent authorities under our licensing requirements, we may need to disclose certain information. Any such disclosure is made in accordance with strict procedures and only to the extent necessary.

4.3 Business Transfers

In the event of a merger, acquisition or sale of company assets, user information may be transferred as part of that transaction. We will notify you in advance and ensure that equivalent protections are maintained.

5. Data Retention and Deletion

Your personal information is retained for as long as your account is active or for as long as necessary to fulfil the purposes stated in this Policy. After an account is closed, we will retain certain records in accordance with applicable legal requirements, typically for the period stipulated by the licensing authority.

Data that is no longer needed will be securely deleted or anonymised so that it can no longer be associated with a specific individual. We use data destruction methods that comply with international standards.

6. Your Rights as a Player

As an a9today user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If any information is inaccurate or out of date, you may request that we correct it.
• Right of Erasure: In certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

7. Cookies and Tracking Technologies

a9today uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you browse our website.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functions such as login session management and security.
• Analytics Cookies: Help us understand how users interact with our platform so we can make improvements.
• Preference Cookies: Store your settings such as language preference and display theme.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the a9today platform.

8. Security Measures

a9today implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, modification or destruction. These include:

• Data encryption during transmission using the latest SSL/TLS protocols.
• Role-based access controls for internal staff.
• Continuous security monitoring and threat detection systems.
• Regular vulnerability assessments and penetration testing.
• Tested incident response procedures.

While we strive to apply the best protections available, no system can guarantee absolute security. Should any data breach occur that affects your rights, we will notify you in accordance with applicable legal requirements.

9. Changes to This Privacy Policy

a9today reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any significant changes will be communicated to you via your registered email or through a prominent notice on our website.

The effective date shown at the top of this page reflects the latest version of our Privacy Policy. We recommend that you review this page periodically to ensure you always have the most current information.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints about how we handle your personal data, our data protection team is ready to assist. You can reach us through the following channels:

• Live Chat: Available 24/7 directly on the a9today platform in Bahasa Melayu and English.
• Email: [email protected]

We aim to respond to every privacy-related enquiry within a reasonable timeframe. For more formal complaints, we will process your request in accordance with established procedures.